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Two steps may be required to adequately clean and disinfect surfaces. Are you sure your staff is complying with disinfectant label instructions and your internal policies? It may be worth checking out!
Many cleaners don’t disinfect. Many disinfectants do not clean. Cleaning removes dirt and soil, and it can also remove pathogens from surfaces. Disinfection not only removes pathogens, it kills them – which is what is needed to achieve the desired level of safety in the environment of patient care.
Are you doing the two-step?